Frequently Asked Questions 2017-05-08T14:59:55+00:00

MyOrderDesk Frequently Asked Questions

This page contains the items that you have always wanted to know about MyOrderDesk but were afraid to ask. But seriously, you should not be afraid to ask. We don’t bite. Anything you have heard to the contrary has been dealt with and they were only temporary teeth marks.

How much does it cost? 2016-11-17T12:43:40+00:00

Visit our pricing page here

Can I have multiple e-mail addresses for notification? 2017-05-08T15:02:15+00:00

Yes. Multiple e-mail “new job alert” addresses are available with MyOrderDesk.

Can I customize order forms? 2017-05-08T15:02:15+00:00

Yes. With MyOrderDesk, you can customize each order form to the specifics of your clients needs. Order forms are created with a simple online Form Builder. It can’t get any easier or anymore powerful. Of course it could if we had the cranial interface completed where you building order forms would happen with a thought. But that may be a few years away.

Can I run the actual MyOrderDesk application on my own Web server? 2017-05-08T15:02:15+00:00

There are many reasons you would NOT want to do that. MyOrderDesk is SAAS (Software as a Service). This provides flexibility and allows us to make improvements seamlessly. It also means that you do not need to maintain a webserver, software updates, power, back-ups and a team of full-time developers.

What is a User/Customer? 2017-05-08T15:02:15+00:00

The definition of a User/Customer is quite simple. A User is someone that submits two orders/quotes through your site within a year. After 1 year of inactivity (no orders or quotes) they become inactive and do not count against your package specifications.

What if I already have a Website? 2017-05-08T15:02:15+00:00

If you already have a Website of your own, you easily integrate MyOrderDesk into your site using simple links, frames, or highly technical code that even we don’t understand. You can also replace your existing site with a complete MyOrderDesk custom WordPress site They are pretty sweet.

What if there is a feature or capability that I think MyOrderDesk should have? 2017-05-08T15:02:16+00:00

We are always interested in your comments and suggestions regarding improvements and additions to MyOrderDesk. Our product was built on the blood, sweat and tears (not the band) of Print Services Providers like you. We have even built a special, top-secret, customer only, area for feedback. We could show you where it is, but then we would need to…

Click here to check it out.

What if I want to pay by check? 2017-05-08T15:02:16+00:00

Yes, you may use a company check. However, MyOrderDesk is built to automatically process and setup your billing account using credit cards. Checks must be manually processed and will require our staff to manually set-up your billing account. Your company check will need to cover the initial setup fee, plus 6 months (182 Use days) of service at the maximum monthly limit.

What if I need technical support? 2017-05-08T15:02:16+00:00

You can contact technical support via phone, email or fax 24/7. Of course faxing our technical support department could take upwards of 3 days response time, since Ted, our office dog, is in charge of the fax machine.