Communication skills are vital to those who manage any area of a printing firm, and the language of leadership is different than everyday speech, one expert says.
According to management consultant Brian Evje of Slalom Consulting, managers can maximize their effectiveness by minimizing these common speaking flaws.
- Know the purpose.
- One of your jobs as a manager is to understand the direction and purpose of the organization. Speak with that in mind.
- Praise without exception. (This is VITAL)
- If you say, “You did a great job … but,” you are really saying the job wasn’t so good. If you are praising someone, never use the word ‘but.’
- Skip the superlatives.
- If you often say something is awesome, amazing, or incredible, everything sounds the same and loses meaning. Instead, say what you particularly liked about it.
- Stop sounding like a Valley Girl.
- When you raise the tone of voice at the end of a sentence, it sounds as if you are constantly asking a question. That mode of speech is often just a habit. It’s fine for David Feherty on the Golf channel, but he’s not a leader.
- Be specific.
In this lazy language, you might say, “It’s sort of up to this team,” or, “It’s a kind of tough situation.” Speak with courage. If it’s up to the team, say so.
Quoted on Inc.com, Evje says leaders should speak deliberately, using concrete terms and accurate language.
How have you seen this negatively or positively in your printing company?