Catch them doing something good and say thanks

Showing appreciation is one creed of a regional manager for a printing franchise. His shops are on high alert when he visits. He’ll make some corrections, but he thanks people for doing a good job too. His printshops are high-profit places and turnover is almost unknown. People know he appreciates their work and values them. They want to do well.

The same tactic can work in your shop to increase productivity and efficiency. More than half of human resources managers say showing appreciation for workers cuts turnover. And 49 percent believe it increases profit, according to a study of 815 managers by the Society of Human Resource Managers.

Some owners think thanking employees will encourage them to ask for a raise. They would rather just find faults because they think it feels more like being in charge.

Others really aren’t grateful to their colleagues and workers, an attitude that can turn an entire company into a no-gratitude zone. One management consultant says that if the boss never says thanks, a culture that emphasizes the negative can develop, one where people sit around and complain.

The workplace ranks dead last among places where people express gratitude. Only 10 percent say thanks to a fellow worker every day, and just 7 percent thank their boss.

Of course, thanking people takes a certain amount of skill. If the owner just goes around thanking everybody, it becomes meaningless. The appreciation has to be shown individually and sincerely for work well done.

How do you show appreciation in your shop?

2017-05-08T15:01:54+00:00

About the Author:

Joe Kern

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