Andrew Berman, Spectrum Printing.
We have been a customer of PagePath for many years and have been completely satisfied with both the product and the service. We recently had a client ask us to set up an online ordering system for business cards with variable data that included multiple physical locations and different styles of business card versions. MyOrderDesk support was the key player in making all of that happen. They worked through numerous challenges that arose from customer concerns from shipping methods, online payments, job title editing and much more. They were more of an extension of our customer service department rather than an outside technical vendor and really helped educate the customer on what was possible and what was not feasible based on how it would effect back end production.
William Latson, Latsons Print Services, Inc.
MyOrderDesk has increased our bottom line drastically. Moving our customers online has improved efficiency, cemented our customer relationships, and increased our customer retention rate to almost 100%. If you are on the fence about moving to online ordering, MyOrderDesk is the company to go with. Their customer support is stellar. As printers, we know that production comes first and in busy times (always) you can quickly get in a bind. PagePath knows that too; they have helped us out of too many situations to count, and quickly at that. I cannot recommend them, their support team, and their product more highly. They’re the best there is, period.
Doug Castle, Kenwel Printers
I love the product, I did a lot of research, and there were a lot of people trying to sell me storefronts. I talked to 5 or 6 companies and one of the features I liked about your product was the pricing model.
During the sales process, your team helped me setup a real life demonstration which was very helpful, and when I purchased, your support team helped me get everything up and going. We have also participated in webinars provided by PagePath to help us be successful with storefront.
Whenever I have questions – you guys are there to help me. Our customers and our company couldn’t be happier with the product.
Lisa Dyson, Graphic Solutions
We have been working with the PagePath online print ordering system for about a year now. Customer service and support have been outstanding and professional!! Support has been very helpful in addressing challenges that arise, when adding client requests to their custom ordering sites. Our clients love that we have been able to individualize their ordering sites to fit their needs! They have helped us create a smooth and easy ordering experience, that our clients really appreciate! When we need technical help, MyOrderDesk support is always there!! They have saved us many times!! When we need them, they respond within 30 minutes of a service request! Their suggestions and advice have been amazing!! It gives our team great peace of mind, to have their support ready and willing to help us with anything that we need!! Thank You, MyOrderDesk!!
Andy Schulties, Professional Printing.
One of the biggest challenges of web-print software is whether or not it will fit your operation out of the box, and you don’t know until you buy it. With pay as you go from MyOrderDesk that risk is completely mitigated. Beyond that first hurdle the questions keep building. Is it compatible across various browsers and operating systems? Is it user friendly? How much training will it require? Are they using a well established programming language that won’t obsolete, or conflict with client browsers, firewalls, security settings, and software policies? How much technical expertise will it require on your end, or the clients end? How is their support? How will it fit into our workflow? Are their bugs in the system? Is the company itself stable, and will they be around 5 years from now?
None of these questions can be answered effectively in the early decision making process. Of course it always seems great in a well orchestrated demo with Cherry picked products and ordering scenario’s.
We’ve been burnt on a number of the above questions. We thought we had “the” solution, only to be left disappointed and frustrated years later. Sometimes it can take several years to fully understand the limitations, or to realize that the company you committed to wasn’t stable. We’ve been there. We’ve made mistakes.
If you want a highly compatible and easy to use system with minimal technical expertise required, MyOrderDesk is the solution. If you want a next level solution, MyOrderDesk is still that same solution. It seems to be as simple or complex as you choose to make it, or as your demands dictate. If there’s anything I’ve learned over 10 years of web-to-print applications, no two clients want the same thing. MyOrderDesk seems to have a unique ability to bend with the clients demands. We’re even in the process of adding some highly customized options to our package, because that’s what one of our clients required.
No solution will ever ever be perfect, short of hiring your own team of programmers. When it comes to MyOrderDesk, it’s probably about as close as you’ll get, without breaking the bank.
Lastly, I’d like to plug their support. Excellent! When I call or email, they’re there for me. They walk me through issues, write custom scripts if needed, and connect to my system when necessary to physically show me something. Support is crucial in the first year or so. I also tend to talk with one support person, which is great because they’re familiar with my unique client setups and needs. You aren’t reinventing the wheel with every phone call.
Big thanks to Adam and Dakota!
Nora, Kwik Kopy #23
The MyOrderDesk team is always very helpful and responds very quickly. Great customer service!!!
Heather Brinkley, DBC Digital
Keep up the great work and we cannot wait to work together on the next client project.
Adam Olson, Econoprint
MyOrderDesk allows us to receive orders and estimate requests from customers at any time of the day. It automates tedious and error-prone work, such as the creation of business cards, saving time in both customer service and prepress.
Dave Olive, Kwik Kopy Business Solutions
With MyOrderDesk, I am better able to service the needs of my customers by allowing them to input orders and self-personalize simple products such as business cards and forms. In today’s world, a successful printer must have a Web-to-Print presence in order to compete.
Arthur Paré, Texas Tech
“Texas Tech University Health Sciences Center has utilized MyOrderDesk as our Digital Storefront for many years. Initial implementation was very quick and easy, and the more complex customization is easily taken care of with each request. We currently offer hundreds of variations on stationery items like business cards and letterhead. Every single item has to meet strict identity guidelines for our institution and we really appreciate the way that MyOrderDesk helped us customize and regulate the way data is displayed. MyOrderDesk has saved us thousands of man hours since we originally started using it.
The training available is exceptional. We had one individual that wanted to do some different things with MyOrderDesk and he was on the phone every week for about four weeks getting personalized attention at no additional cost to customize interface for a variety of projects from inventory tags to shipping documents. The system is robust enough that if you can envision it, describe parameters, and test results – it can format projects exactly the way you want them!”
Cameron MacGregor, Allegra Marketing Print Web
“MyOrderDesk has helped us to broaden our scope, opening up new markets and new opportunities to us. We’ve also been blessed by referrals and word of mouth. As our customers move in their careers to other companies – in other provinces (and other countries!) – they come back to us with more business.
Because MyOrderDesk grants us the following:
+ Flexibility: the system can be adapted from simple quotation forms to complex inventory and fulfillment
+ Proven Staying Power: it’s been around for a long time, so it’s got a good, solid foundation
+ Competitive Pricing: along with the flexibility to add functions only as needed
+ Friendly, Responsive Staff: They will work with you on “”How can I do this…?”” and are constantly improving the system. MyOrderDesk has been making some MAJOR strides to handle multi-sized shipping containers with more improvements to come.
Scott Muller, Printing Solutions
We used Four51 years ago, which required us to hire a designer to make changes to the site. MyOrderDesk trains us to make our own changes – not to mention the fact that it allows our customers to build business cards on their own – saving us time and money.
Tim Trent, Longwood University
We purchased MyOrderDesk at the Association of College & University Printers 2014 conference, and we’re now fully automating our ordering process. MyOrderDesk is affordable and the setup assistance is A+.
We’ve just marked our second anniversary of incorporating MOD to our website and in that time our sales have almost tripled. We often get comments from our customers about how easy it is to navigate the ordering process. The knowledgeable support staff is always quick to respond to questions and with notifications of updates.
David Helmey, truecolorGRAPHICS
MyOrderDesk offers us effective job management and the opportunity to expand our marketing.
It also helps us to build loyalty with our customers. Once they are in the system, it is easy for them to specify order details and to send files. The new WordPress skins are also great – very modern and powerful.
Kirk Heydt, GRC Direct
MyOrderDesk offers online ordering in an intuitive and web-standard way. Also, its’ simple and straight-forward utilization of the WordPress engine provides us with all that we have been looking for in an online store.
Jennifer Haynes, DCG One
PagePath’s customer support was great. I am not overly technical and they were very helpful in explaining what I needed to do, as well as providing me with complete information that I could send on to my IT department. Their follow-through was awesome and everything was completed for me as expected.
Trevor Ollech, Book Ranger
We love the way our website looks, and we were even able to come in under budget in its creation. I have no idea how we would have made this happen without MyOrderDesk.
Tammy Steers, Westphal – Brand. Print. Creative.
PagePath’s technical team did a great job working with us on our first portal project. They are always there to answer questions and walk you through the site. Once the ordering portal was up it locked us in with our customer and they love it. We have been using it for a few years and appreciate how they still check in to make sure its working good and if we have any other questions. Working with PagePath was a wonderful experience.
Beth Bair, QuantumGraphix
We definitely save time by using MyOrderDesk.
The system allows customers to place their orders online without taking up the valuable time of customer service representatives or other members of our company. We get a customized report with each order, as well as the shipping information, and we’ve even recently started to take credit card payments for one of our accounts.”
Lieza Howard, Nussmeier Engraving CO.
My experience with PagePath and MyOrderDesk has been fantastic! I started out with the online training classes they provided with Joe Kern at the helm. I was as green as they come and all over the place! I just knew that there was no way I was going to get it! As I delved deeper, I discovered that they, along with the classes, have an abundance of excellent resources to help you through it, the training videos helped me more times than I can count! Now that I have built over 500 order forms and about 70 ezMerge templates, I feel extremely satisfied with the overall experience. Hats off to Mike, Joe, Adam and Dakota for your awesome customer service and tech support! Our company’s daily growth, by utilizing MyOrderDesk, has been phenomenal and has definitely exceeded our expectations!
Nick Doria, Kwik Kopy Cool Springs
We have had the functionality of MyOrderDesk for over fifteen years. It was a great talking tool but we had no client on-board using it thus it was not a serious offering. Two years ago we gained a new account with multiple locations. A stipulation for that client was that we have on-line ordering for each of its locations. When we called PagePath for guidance, the staff was great. They held us by the hand until the site went live. The client loved it. Shortly after this we gained two other clients that needed similar service. Again, the staff at PagePath partnered with us until we went live with both clients. We feel fortunate to have PagePath as a business partner. They are knowledgeable, responsive and they genuinely care. Thank you PagePath!
Jeff Tuttle, Oregon Corrections Enterprises
OCE Print Shop has been using MyOrderDesk since Jan. 2005. During that time, we have seen stationery and business card order errors drop to near zero. “80% of your effort goes to 20% of your customers”, used to be business cards for us, now they are a breeze with the online template proof process and fixed shipping/billing addresses provided by profile auto-fill function. PagePath support is great to work with as well. Their knowledgeable techs have helped me out of jams and provided tutoring when needed. They even adopted my suggestions to actually “lock” jobs after they are put into production and to provide additional sort options in the “My Jobs” tab to include by sender name. Now that is excellent service!
Shari Van Hartesvelt, Allegra – Marketing • Print • Mail
MyOrderDesk gives us the support necessary for consistent branding for our clients with multiple locations. It provides us with the ability to inventory and manage our clients’ forms and brochures. It also helps us to streamline our graphics process when our clients use the Advanced ezMerge forms we created for them. They input their information, proof, and accept the item before it comes to us.
Mike Mason, Forest Lake Printing
You guys always come through for us – thank you!
Phil Severson, Precision Graphics Centers
In the nearly 15 years we have been with PagePath’s My Order Desk we have enjoyed great support and unexcelled uptime on top of the amazing tool set that is constantly being improved. No system can be a perfect fit for everyone but the features they offer address all the important elements of a B2B in a way we can modify to meet our customers’ needs and our requirements.
Glen McMaster, Leech Printing Ltd.
The only way to sum up the experience with PagePath and MyOrderDesk is the combination of extremely quick help response time, and how diligent each technician is. We are very pleased with how PathPath and MyOrderDesk has assisted us in capturing our clients look, needs, and flexibility. The on going site training is such an incredible addition, which allows us to learn how to change and modify site objects with ease. With the integration of Purolator and Canada Post mailing options has helped the over all functionality, from online order to shipping. Highly recommend PagePath and MyOrderDesk for all you Web2Print site setup needs. 5 Stars!
Ron Balinski, Lightning Press
Having been a customer of PagePath since 2002, their MyOrderDesk web-to-print solution provides us with nationwide exposure along with instant estimating, ordering online, and a module pricing structure with a no pressure sales force. Their support staff, especially Dakota Dunham, has also been a tremendous help in upgrading us to one of their WordPress sites, which allows us to fully customize our website into anything imaginable. Internet exposure is vital for the future of our printing industry and PagePath’s MyOrderDesk is there to help you achieve your goals. Highly recommended!
Marlon Fenandes, CFS Inc
I have been working with PagePath for over 15 years and have never been disappointed with any of their products or services. I like how easy it is to setup online ordering with MyOrderDesk and our customers like how easy it is to use. Also, whenever there’s problem, their customer support staff is always quick to respond to help make sure the problem is resolved in a timely and professional manner.
Henry Golczynski, Franklins Printing
Could not have asked for any better help and support!!
Andy Leckart, Gnomon Copy
Support from you guys is always fast and top notch. We appreciate it!
Stewart Fry, GTCC
This group is awesome, they are always very helpful and very knowledgeable, and with quick responses and results you are always satisfied with their work. Thanks for all you do!
Scott Convery, Pixel Print
Pagepath has a fantastic staff and product. The team is friendly, smart, creative and kind and honor their promises. The are very experienced in the print world and work as consultants without the hourly charge. They have all been an asset to my online endeavors and are always there for my call or email. I recommend Pagepath highly.
Josh Gartrell, Olympic Printing
You guys are the BEST!!
Valarie Clark, University of Scranton
InPlant Magazine Article
MyOrderDesk has transformed us from a paper-submission operation to an efficient digital storefront. Campus users say the interface is intuitive and easy-to-use. Templates for stationery items eliminate the need for manual desktop publishing setup of routine jobs. The software also allows us to manage our workflow among staff and to external vendors. MyOrderDesk is budget-friendly, too! It’s one of the most affordable job submission software products for in-plants like ours.
Amit Kapoor, Caddy Printing
MyOrderDesk has given us tremendous support. “Support” in fact is an understatement; they’ve provided solutions and ideas which have allowed us to optimize customer experience in a way that has greatly expanded the scope of our client program offerings, and increased both top and bottom line.