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General Questions
Your Web Site or Ours
File Transfer
Eliminate File Problems
Order Entry, Order Forms
'New job!" Alerts to Your Staff
Managing Orders, File Downloads, & Activity Reports
Requirements
General What is the MyOrderDesk privacy policy? As posted on the MyOrderDesk pages, our privacy policy is as follows: "We believe strongly in protecting the privacy of all users of this Website. When you register with us, the information you provide to us is used to customize the site with the name of the graphic arts service provider and their customers and to deliver an e-mail notification to both. The graphic arts service provider and their customer will see each other's e-mail addresses, contact name, street address, etc. since these are necessary to conduct business. We do not share personally identifiable information about users of this site with any other company without the permission of the user. This site is a service of PagePath Technologies." Back to Top How do I sign up? It's simple to signup. Click here and enter your e-mail and give yourself a password. Click "Continue". It's all self serve and automated. Use the More Details link on the MyOrderDesk pages if you have any questions. Back to Top How do I access MyOrderDesk after I register? From your Web site. If you choose a MyOrderDesk based domain name, you would point your browser to http://www.MyOrderDesk.com/YourCompanyName. Alternatively, if you have an existing Web site domain name that you want your customers to use, you would use the links that you installed on your existing Web site. Back to Top Do I have to buy anything to get the MyOrderDesk Trial for free? No. The Trial package is free to graphic arts service providers. There are no fees, commissions, or charges. Back to Top How can PagePath provide the MyOrderDesk Trial for free? What better way for you try it? We have eliminated one of the major obstacles to trying this proven, award-winning toolkit. Users (your customers) will see and use your new capabilities. They will not see any ads. The graphic arts service provider (you) may see ads for supplies or services to companies like yours. Back to Top Is it possible to place our logo as well as our name on the MyOrderDesk Web pages? Yes. All the packages enable you to display your logo, left, center, or right. Whatever size you want. You can even use animated GIF's if you want. It's all as simple as point and click. No web expertise is needed. Back to Top How will my customers use it? Your customers will use MyOrderDesk to send you orders and art files as well as review the data on previous jobs/files they sent you. They can also use the glossary, your product catalog, software tips and tricks, etc. They access the MyOrderDesk capabilities from YOUR Web site using links you place on your site for "Send Order/Files" or "Job History" for example. Back to Top Is there a sample site to see how MyOrderDesk works? Yes, we have created three sample sites that use MyOrderDesk. You can even use these sample sites to send a test job if you want. (The sample site links below will only work if you have an Internet connection.) www.PrintVia.com If you already have a domain name of your own, you can use MyOrderDesk as a complete, customized site of your own. Click here for a sample of a standard, complete MyOrderDesk site hosted on our servers using your domain name. If you already have a Web site of your own, you can seamlessly weave MyOrderDesk into your site. Click here for a sample of an existing Web site using a "frame" to link to MyOrderDesk. www.myorderdesk.com/StevesPrintshop If you do not have a Web site of your own, or you are 'between sites', or you want to play with MyOrderDesk before adding it to your own site, you can host your home page on our site. Click here for a sample of a standard, complete MyOrderDesk site hosted under the free MyOrderDesk domain name. Back to Top What if I need technical support? Technical support is available by e-mail for all customers. Responses will be sent within one business day. You may also phone PagePath for support during business days from 8 a.m. to 5 p.m. CST. Back to Top Does MyOrderDesk use Cookies? These are not the kind of cookies you eat! Because there is quite a bit of misinformation about what cookies are and how they work, a somewhat longer explanation is required here. Cookies are basically a small preference file that a Web site gives to your browser when you visit. Think of it as a name badge at a conference. The cookie would contain your name, possibly your company name, and also provide you access to areas normally restricted to the public. Your browser can be set to accept ALL cookies including those that are stored on your computer after you leave the Web site (let's call these Stored Cookies), or just those cookies that are necessary during your visit and which expire as soon as you leave (let's call these Session Cookies). Using the name badge example, Stored Cookies remain on your shirt or blouse after you leave the convention. Everyone walking past you on the street can see your name and company information if they can read your badge. Sometimes this is nice, because wherever you go, people know you by name and doormen automatically open doors for you (a.k.a. automatic login) and greet you by name like they have known you forever. However, if you want to be anonymous the name badge gets in the way. Stored Cookies is a bit like being a celebrity. Everyone knows who you are and some people may actually try to follow you around taking pictures of you wherever you go. MyOrderDesk does not require Stored Cookies to be enabled in your browser unless you want to be automatically logged in whenever you visit. In contrast to Stored Cookies, Session Cookies are almost universally considered acceptable. Using the name badge example again, MyOrderDesk hands your browser a name badge when you enter and takes it away when you leave. While visiting, you do not need to re-identify yourself (i.e. login) every time you meet someone new (i.e. visit a new page on the site). So while you are visiting, MyOrderDesk provides you with V.I.P. treatment, but once you leave, you become anonymous to the world. So anonymous in fact that even MyOrderDesk will not recognize you the next time you visit until you 'sign-in' with the login page. Session Cookies are only used while you are logged in to MyOrderDesk. They are not stored on your computer or in your browser after you leave MyOrderDesk. Session Cookies can not track your movements on the Web and can not gather information about you or your computer. When you leave MyOrderDesk, the Session Cookies expire. They die. They do not go with you. Your browser's security system terminates them for you. While active, they can only work with the MyOrderDesk server, and even then only while you are logged in. They allow you to go from page to page within MyOrderDesk without having to repeatedly login every time you use a new page. Stored Cookies get all the bad press. As a result, some people then think ALL cookies are bad. To be cautious of Stored Cookies is understandable, since they COULD be used to gather info on the user. To fear Session Cookies would be a great overreaction. MyOrderDesk does use Session Cookies. As a result, Session Cookies must be turned on for you or your customers to login or use any of the advanced features of MyOrderDesk. Back to Top If I want to pay for extra MyOrderDesk services, can I use a company check or must I use a credit card? Yes, you may use a company check. However, MyOrderDesk is built to automatically process and setup your billing account using credit cards. Checks must be manually processed and will require our staff to manually set-up your billing account. Your company check will need to cover the initial setup fee, plus 6 months (182 Use days) of service at the maximum monthly limit. For example, if you choose the Advanced package, your check would be made out for $1592 ($500 setup, plus $1092 in daily fees {182 days at $6/day}) This will cover a minimum of 6 months of service. Note: depending on actual Usage, this amount may cover 6 to 12 months of service or more. Back to Top What if there is a feature or capability that I think MyOrderDesk should have? We are interested in your comments and suggestions regarding improvements to MyOrderDesk. Please send your comments to us. Back to Top Your Web Site or Ours What if I already have a Web site? (The sample site links below will only work if you have an Internet connection.) If you already have a Web site of your own, you can seamlessly weave MyOrderDesk into your site. Click here for a sample. If you want to replace your existing site with a complete MyOrderDesk custom site, we can help. Click here for a sample. Those who already have a Web site will find MyOrderDesk to be a great addition. After choosing the "Use my existing Website URL for my Homepage" option during registration, you will receive a confirming e-mail with your MyOrderDesk http (Web) link. By simply adding this Send Files or Send Order link to your organization's Web page, those who click on the link will next see your personalized MyOrderDesk Web page. This is where your customer's can enter job ticket information and attach files. Back to Top How can MyOrderDesk be linked to my site? First, in the MyOrderDesk My Account page, you enter your existing Web site's URL as the home page address in the field marked by "Use my existing Website URL for my Homepage". Then, an e-mail will automatically be sent to you with the Weblinks you need to add to your existing Web site. Give these Web links to your Webmaster to add to your home page. (The sample site links below will only work if you have an Internet connection.) Click here for a sample. Back to Top Do I link MyOrderDesk to my site with a button or a text link? It's your choice. You can use text links or graphic links, whatever works best for your site. Back to Top Will MyOrderDesk work with a Web site using frames? Yes. In fact, using frames is a great way to integrate MyOrderDesk with your existing site. Back to Top Can I run the actual MyOrderDesk application on my own Web server? PagePath is an ASP (Application Service Provider). The ASP model is very flexible. It allows PagePath to quickly make improvements in the system without the delay and system incompatibilities normally associated with 'standalone' applications. As a result, MyOrderDesk has been built and streamlined to run on the MyOrderDesk server only. In addition, MyOrderDesk is not a single application but an integrated system of equipment and dedicated software packages. The advantages of this approach are many: No extra software packages for you to buy, learn, maintain, support, and upgrade. No extra hosting and programming costs. Plus, you now have the ability to use very sophisticated tools at a low cost, or in the case of the Free MyOrderDesk package, no cost. Back to Top What if I don't have a Web site? No problem. We can help you get your own domain name and host it for you, or your customers can simply point their browser to www.MyOrderDesk.com/YourCompanyName. They will see your personalized "Welcome" Home page. From here, they can access the order entry/file transfer page, the job history page, etc. These pages are free. If you already have a Domain Name registered for your company but do not have a Web site, we can also help. (The sample site links below will only work if you have an Internet connection.) Click here for a sample. Back to Top What information is displayed if I use MyOrderDesk for my home page? MyOrderDesk uses the information you enter in MyOrderDesk to inform your customers about the services you provide, your business hours, the software you work with, etc. You can always change and update this information by using the My Account page. Back to Top File Transfer What is LAUNCH! Web? It is technically a Helper application for a Web browser. LAUNCH! Web will enable your customers to transfer multiple files to you through their browser. Although the transfer uses FTP and bundles (ZIP's) the files with their order information, it is 'invisible' to the person sending the files. Your customer does not need to learn how to use FTP or PKZIP, nor do they need to program the FTP protocols. Back to Top Will my customers have to load the LAUNCH! Web helper? The first time your customer logs in to your MyOrderDesk site, they will be directed to download and install the LAUNCH! Web helper. MyOrderDesk automatically senses whether they need the helper. You can see how this works by using the "Send Files & Orders" page and attaching files for the first time. Back to Top Can I use MyOrderDesk to transfer a file from a customers Windows PC to my graphics department Mac? Yes, they will still be Windows files however. So you would then handle them the same as if they were Windows files copied to your hard drive from a diskette. Back to Top What about Macintosh? Both Macintosh and Windows versions of the Helper are available. You can also retrieve customer files with a Mac. Back to Top Will the Mac version of MyOrderDesk transfer files from a customers Mac to my PC? Yes, and they will still be Mac files. So, you would then handle them the same as if they were Mac files copied to your Windows PC hard drive from a diskette. If you do not currently process native Mac files on your Windows PC, we would recommend moving the downloaded ZIP file to a Mac before un-ZIPing the Mac files. Back to Top How fast will files/orders be transferred? The MyOrderDesk servers are connected to the Internet using a full T1 connection. T1 lines handle 10 MB/minute (62.5 times faster than a 28.8 modem). Transfer times will depend on your customer's connection speed and the size of the file. With all the MyOrderDesk packages, your customer's files are automatically compressed. In most cases this will result in a smaller file size, and therefore a faster transfer. This also means a quicker download time for you and your staff. Back to Top Eliminate File Problems How does MyOrderDesk create ready-to-print files? Customers choose your name from the list of print drivers when creating their image/document. When finished, they choose File->Print. Your print driver converts the file, starts their Web browser and takes them to your job ticket on your Web site. They fill out the job ticket and click the submission button. The MyOrderDesk server sends your shop a "new job" notice and sends your customers an acknowledgement with a softproofing link. Clicking the link takes them to a softproof which they can view, print, or download. They can accept or reject the proof by clicking a button. Their choice is automatically date and time stamped in the job ticket and is sent as an e-mail to them and your shop. The file you will be printing from is the same file they proofed. Back to Top How is my private-labeled print driver created? Very easily! You give it a name by typing in a box. You select an output resolution and then click a button to make it available to your customers in both Mac and Windows versions. Back to Top Will my customers have to load my print driver? Only if you want them to deliver ready-to-print files and be able to softproof them. It's your choice whether to have customers deliver native files using the MyOrderDesk file attachment/compression capability or ready-to-print PDF files using your print driver. Choose what's best for you and your customer. Back to Top How does softproofing work? When your customer uses your print driver, MyOrderDesk creates an Adobe Acrobat Distilled PDF file. Clicking on the softproofing in their confirmation e-mail takes your customer to the job ticket record. By clicking a proofing button, MyOrderDesk opens a new window in their browser, starts up Adobe Reader (required), and displays the actual PDF file. Your customer can view, print, or download the file. If they wish to make changes, they simply open the original in the native application, make the change, and click File->Print. The process repeats and results in a new PDF/Softproof.Back to Top What about making changes to the PDF? Your customer can make a change by simply opening the original file in the native application, making the change, and clicking File->Print. In the print shop, you can make changes to the PDF itself using Adobe Acrobat, Crackerjack, Pitstop, Quite a Box of Tricks, etc. RGB to CMYK conversions, color separations, text editing, impositions, etc. are all possible. See the Resource section (Software) on PagePath's Web site for more details about these and other PDF editing products. Back to Top Are PDF's ready for high end printing? Absolutely. These are not your grandfather's PDF's! PDF technology has come a long way since the early days. Many if not most high end prepress departments are now using PDF's in their workflow and the trend is accelerating. Back to Top Order Entry, Order Forms What information does the job ticket contain? The job ticket contains the customer name, their organization name, address, phone, fax, e-mail address, and any notes they entered into the text box. In addition, you can customize the job ticket with your own information fields. When MyOrderDesk receives the files & order, it automatically will send a confirming e-mail back to your customer's e-mail address. The e-mail is addressed to the customer and is in your name using your wording. Back to Top Can I customize the job ticket? Yes. With MyOrderDesk, you can customize the job ticket to obtain additional information. The Extended Package enables you to make use of hundreds of different order forms/job tickets or RFQ's (Request for Quotes). Back to Top Can I setup separate order forms for different customers? Yes. With MyOrderDesk you can designate what order forms a customer can see and use. You can also create groups of customers and set preferences for which forms they can see. When your customer logs in, they would see and use only "their" forms. Back to Top Can I setup separate order forms for different types of jobs? Yes. With the Extended package for MyOrderDesk you can create hundreds of different order forms/job tickets or RFQ's (Request for Quotes). This allows your customers to select the right one for their job and provide you with information tailored for that type of job. Back to Top 'New job!" Alerts to Your Staff How does the e-mail notice that is sent to me (the graphic arts service provider) work? When MyOrderDesk receives the customer's files & order, it automatically sends an e-mail notice to your address. The e-mail is addressed to you and contains a link to download the customer's job ticket files. Back to Top Can I have multiple e-mail addresses for notification? Yes. Multiple e-mail "new job alert" addresses are available with MyOrderDesk. Back to Top Can I have a fax notification as well as e-mail? Yes. You can use one of the "new job alert" addresses to send a notice to an e-mail-to-fax service. The fax will cost about US$0.11 for faxes to the U.S. Prices for other counties will vary. Back to Top Managing Orders, File Downloads, & Activity Reports How do I retrieve the test file I sent to myself? If you send yourself a test job, you will receive two e-mails, one to you (the customer) confirming that you (the vendor) received the file. The second e-mail will be an alert telling you (the vendor) that you (the customer) had sent in an order. This e-mail will have a link you can click on to initiate the transfer of the files from MyOrderDesk server to your desktop. After sending the test job, you could also go to MyOrderDesk and click the job tracking number in Jobs Received to see the job details and retrieve the files. Back to Top Can my customers and I track jobs? Yes. Each job has a unique tracking number assigned by MyOrderDesk. This tracking number is referenced in the confirmation e-mail sent to your customer and the new job alert e-mail sent to your staff. Both you and your customers can review jobs by tracking number and other data using the Jobs page on your MyOrderDesk site. Back to Top Can I integrate the tracking number with my in-house numbering system? Yes. With MyOrderDesk you could assign an in-house reference number using the Job Status field on the Job Details page. This reference number would appear as a line item in the Job Diary (Viewable by both you and your customer). You can also assign each customer with an Account Number using the My Account page. This number would correspond to your internal accounting system and would be part of the customer's job ticket. Back to Top How do I receive my customer's files and orders? You use your Web browser to retrieve your customer's files and orders. The e-mail notice you receive from MyOrderDesk contains a link to download the customer's job ticket files. By clicking on the link (or typing the link's URL into your browser), your browser will take you to your customer's job ticket and files. You will save the files to your hard drive by clicking the "Save to Disk" option. The files will download automatically. Back to Top What happens if I receive more than my file storage limit of job files & orders at the MyOrderDesk site? Activity in excess of the 5 MB limit for the Trial version will not be accepted. If you want more than 5 MB, packages with storage limits of up to 4,000 MB are available. Back to Top Can my customers and I track the status of their job? Yes. You can assign enter a job status using the Job Status field on the Job Details page. This status would appear as a line item in the Job Diary (Viewable by both you and your customer). In addition, a change in the Job Status field automatically causes e-mail to be sent to all parties notifying them of the change. Back to Top Can our customers see the job history and details of our other customers? No. Your customers can only see the history of jobs THEY have sent. This is controlled by their login. What they see currently is data about the files/orders they sent using MyOrderDesk. No costs are displayed. In contrast, you (as the owner of the site) will be able to see the history of all your customers plus any jobs YOU may have sent to another vendor using MyOrderDesk. Back to Top Can I view Activity Reports? You can quickly create your own custom activity reports covering customers, jobs and billing. The reports can be printed, or exported in a variety of formats including Excel. The reports can contain dates, times, job data, customer info, etc. Your customer will also be able to view their own job reports at your MyOrderDesk site, which they access from your Web pages. Back to Top Requirements What does my organization need? Besides an Internet connection and an e-mail account, your organization needs either:
What does my customer need? Besides an Internet connection and an e-mail account, your customer needs either:
Does my customer need to have WinZip, Stuffit, or other compression software bought and installed for this to work? No. Your customer does not need any compression software. It is built-in to the MyOrderDesk Helper. Back to Top Why can't my customers use older versions of Netscape Communicator or Internet Explorer? Older browsers do not support all the latest capabilities of the Web, especially the newer security features. According to Netscape: "Users of older browsers may miss out on more than just the latest features. The security certificates that enable online shopping and banking in many browsers over a year old will expire soon and many older browsers are not considered Y2K compliant. The good news: Updating is Easy and Free."
Can my customers use cable, DSL or ISDN lines with MyOrderDesk? Yes, cable, DSL, ISDN, and T-1 lines will all work with MyOrderDesk. So will plain old modems. In other words, anyone with an e-mail account who can surf the Web with a browser can use MyOrderDesk. Back to Top
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