"I feel much safer with my customer information being in PagePath's hands, rather than
the hands of an e-commerce site that is owned by a printer." |
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Using MyOrderDesk for your Internet storefront is not only smart, but better than the alternatives.
As you would expect, areas related to the products and services you provide, information about your organization, etc. can be visited by the general public.
However, access to the job management and control areas of your MyOrderDesk system are NOT open to the public.
Site Access
Your customers will sign in to access their job management, job history and proofing areas using
- An e-mail address, and
- A password.
Job Access
After they sign in, the customer can only see THEIR job files, etc.
They will NOT see other customers' information.
Of course, you and your staff will have access to all your customer job records.
e-Commerce Security
MyOrderDesk sites come with built-in SSL (Secure Socket Layer), 128 bit encryption to protect financial and other sensitive information as it is passed from the customer to you.
- Automatically used during sign in, and
- Used on orders requiring credit card data.
Login Security
To provide you with maximum control, your MyOrderDesk storefront has three access levels for your customers and prospects and four access levels for you and your staff:
- IP Whitelist. Restrict access to your website to specific IP addresses.
Allow only people from specified IP addresses to enter the site.
- Account Creation. Control whether visitors can create an account.
- CAPTCHA. Require CAPTCHA verification.
A type of challenge-response test, often using an image of distorted letters or numbers, used in computing to determine whether the user is human.
- Password Length. Set minimum password lengths of 6 to 50 characters.
Longer passwords are generally more secure.
- Password Case. Enforce mixed case passwords.
"abc123" is different than "ABC123".
- Security Question. Passwords may be reset after successfully answering a self-set security question.
This avoids having a forgotten password sent by email.
Nine Security Access Levels
To provide you with maximum control, your MyOrderDesk storefront has three access levels for your customers and prospects and four access levels for you and your staff:
- Customers & Prospects:
- General Public have access to your informational home pages and any file transfer, quote request, and similar pages you may designate.
- Customers have access to any file transfer and order/job ticket pages you designate, and to their own job records.
- Approvers, with your permission, have access to their employees' (your customer) job records.
- Viewers, with your permission, have access to their employees' (your customer) job records.
- You & Your Staff:
- Staff access permits one or more of your employees to enter and retrieve customer files.
- Job Administrator access permits one or more of your employees to enter, retrieve, and delete customer files.
- Site Administrator access permits one or more of your employees to enter, retrieve, and delete customer files, as well as alter the basic operation of the site including creating order forms, changing color schemes, control access levels, etc.
- Site Administrator has the same abilities as the Owner, with one exception.
- Owner has total control of the site.
File Encryption Security
Protecting customer files that are transferred to you is another built-in feature:
- The SimpleSend file transfer option can use a password you designate,
- Automatically used to encrypt the files,
- The encryption password is needed to open the files.
- The Windows PDF2U file transfer option can use https to automatically use RC4 128bit encryption during the file transfer.
MyOrderDesk Server Security
The MyOrderDesk servers are physically housed in PagePath's own, locked storage racks in a world-class facility protected by:
- Armed guards,
- Video surveillance,
- Biometric hand geometry reader access,
- "Man-trap" double door entrances,
- Automated site backup.
- New firewall technology that assures your data remains safe and secure.
MyOrderDesk Server Reliability
Recognizing that those seeking a Service Level Agreement (SLA) have concerns about service reliability, below is an overview of the
steps we've taken to keep your data secure and downtime to an absolute minimum:
- Hosted within a leading international collocation facility featuring redundant Tier 1 Internet connections, N+1 redundant battery & diesel power, redundant HVAC and 24x7 on-site security & technical support.
- Our systems include additional redundancies to mitigate any single point of failure from negatively affecting your operations.
- International automated monitoring system that will alert our administrators within 5 minutes of a service outage on a 24x7 basis.
- After hours system maintenance and application upgrades with posted notices.
All of these steps have provided us with an historical uptime greater than 99% over the last 2 years.
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